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Sometimes, I admit, I've been frustrated by questions that were already written into the RFP itself, so it appears the person asking the question didn't actually READ the RFP. So, in past, I have responded with a requote of the section number and paragraph number. However, now, I do try to add some 'elaboration' to not insult the vendor community in case my RFP words were unclear.
So, I found it EXTREMELY surprising to read this in a Q&A posted recently:
Question: What is driving the 20+ year experience requirement for the consultant? We have a number of consultants who can support the RFP requirements but don’t have the number of years of experience requested.
Wow, am I the only one reading this as a defensive posture? As a buyer, I don't agree, I do think it is a valid question to ask what the DRIVER is for the requirement. It could be valid, I could see answering with "we require a seasoned professional who has worked their way through numerous levels of X, and have found 20 years is the best indicator of having the depth and breadth of experience we require to mentor our existing staff with 10-15yrs experience" ie they may need someone with greater experience than their existing staff.
Instead, the answer given appears rather 'rude' and dismissive. Would you want to work with this group? What might you think is going on in the background to have this answer posted publicly in response?
As always, I welcome comments: What do buyers think of this response? Would you answer differently? What does the vendor community think of this response? Would this answer alter your go/no-go position on responding whether you had the 20yrs or not?
2 comments:
Wow, what an answer! Is the company being derogatory toward the vendor? Of course, not having read the rest of the RFP perhaps there were indications of why this would be a requirement. However, the question seems fair and the "answer", well, was not an answer!
Thanks for commenting Kaci! I've had another twitter response stating they wouldn't respond to this RFP as the client appeared rude.
I did read the RFP, and there is an incumbent, so with the answer given...
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